Global
Automotive – vehicles dealership tracking
Automotive – Vehicles Dealership Tracking Min
Overview

Background

Bip supported a Global Automotive Manufacturer in the solution design and related implementation of a global tool to track vehicles positions in the dealerships’ premises during Sales and Aftersales processes.

Service & Capabilities

Automotive
Solution

Approach:

Bip designed the solution starting from a high-level design of the desired Customer Experience, scouting the possible technical solutions and drafting the supporting architecture model. Lessons learned:

- High technical and organisational flexibility required, in order to adapt to each dealership

- Deep analysis of the dealership locations and possible legal/bureaucratic constraints

- Adaptability of the technological solution to fit into different global scenarios in terms of requirements and restrictions.

Results

Results Achieved:

- Improvement of the Aftersales Customer Experience, the driver can follow on real time the advancement of his car in the workshops

- Real time localisation of all the cars within the dealership premises

- End-to-end optimisation of the Aftersales processes

- Decrease of the average time required to troubleshoot, repair and deliver the car back to its owner

Ready to collaborate and create value?

Let’s get in touch and see a new vision of the future!

Enter your details, one of our experts will get in touch soon