Global
Automotive – vehicles dealership trackingOverview
Background
Bip supported a Global Automotive Manufacturer in the solution design and related implementation of a global tool to track vehicles positions in the dealerships’ premises during Sales and Aftersales processes.
Service & Capabilities
AutomotiveSolution
Approach:
Bip designed the solution starting from a high-level design of the desired Customer Experience, scouting the possible technical solutions and drafting the supporting architecture model. Lessons learned:
- High technical and organisational flexibility required, in order to adapt to each dealership
- Deep analysis of the dealership locations and possible legal/bureaucratic constraints
- Adaptability of the technological solution to fit into different global scenarios in terms of requirements and restrictions.
Results
Results Achieved:
- Improvement of the Aftersales Customer Experience, the driver can follow on real time the advancement of his car in the workshops
- Real time localisation of all the cars within the dealership premises
- End-to-end optimisation of the Aftersales processes
- Decrease of the average time required to troubleshoot, repair and deliver the car back to its owner
Explore more
Case study
How to evolve your retail store performance
Industry
Retail & Consumer Goods
Area
Global
Project time
Case study
Performance Marketing enhancement on the E-commerce
Industry
Retail & Consumer Goods
Area
Global
Project time
4 months
Case study
Project management for product lifecycle management software upgrade
Industry
Retail & Consumer Goods
Area
Global
Project time
9 months
Let’s get in touch and see a new vision of the future!