BIP Corporate

Global

Enhancing the workplace experience

Overview

Enhancing the workplace experience for a major EU Agency through optimised processes, user journeys, digital tools, and employee engagement strategies.

Background

The Agency is visited everyday by a considerable amount of people including internal staff, external experts and contractors - all requiring the best possible workplace experience.

Service & Capabilities

Organisation & operations

Product and service development

Change management

Challenge

Managing such a complex workplace requires addressing organizational, logistics, technological and security-related issues in an integrated perspective to enhance users’ experience

Solution

Approach:

Our approach enhanced workplace experience through a structured methodology:

(1) Process Mapping & User Journeys – Identified inefficiencies and optimized interactions with building services.

(2) IT Landscape Analysis – Assessed existing digital tools and integration opportunities.

(3) Market Research – Evaluated innovative workplace technologies for automation, smart booking, and space management.

(4) Change Impact Assessment – Measured effects on users, operations, and well-being to ensure a smooth transition

Results

Results Achieved:

The project improved workplace experience by optimising processes, enhancing digital tools, and streamlining building services. User journeys were refined, reducing inefficiencies in space and meeting management. A thorough IT analysis identified opportunities to better integrate smart workplace technologies, improving automation and resource allocation.

Market research identified innovative solutions, enhancing flexibility and user satisfaction. The change impact assessment defined measures for a smooth transition, fostering a more efficient, comfortable, and technology-driven work environment that supports employee well-being and productivity.