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Global Insurance Organisation Integration
Global Insurance Organisation Integration Min
Overview

Introduction

Our client was the UK arm of a global insurance organisation. Our client had recently purchased a competitor’s Polish operation. The client required support integrating the newly acquired organisation into the existing European operation whilst maintaining current level of service and remaining compliant in all territories.


The project had a limited budget and the long-term running costs had to show substantial savings from the integration.  The transfer of the transitioned services would be subject to strict Service Governance to protect the existing production environment.


BIP were required to manage the project, using existing resources from both organisations and identify and secure any additional external skills needed. The brief also included liaison with the IT and Legal departments of the selling organisation to ensure Transition Service Agreements were in place and were designed to provide the services required at minimal cost during the integration phase. Ongoing compliance of all systems had to be maintained throughout the transition.


BIP were also required to provide the client with a target operating model post-migration to ensure the transitioned organisation had the appropriate support and synergy savings realised.

Service & Capabilities

Financial institutions
Solution

What we did

BIP worked with all stakeholders to identify the significant risks and issues associated with this activity and agree timelines and negotiate penalties of missing these in the transitional service agreements. Extra resources were recruited for the project to plug gaps in the client’s capabilities. The project was established, governed and delivered using Prince 2 methodology.


BIP set-up complete governance structure with Steering Committee’s with CIOs from both UK and Polish organisations, MD from Poland and Senior Programme Manager which met every month to review progress and resolve issues. This included escalations to the UK CEO and Chairman of UK and Polish business. There were 8 major programmes, each with Project Manager and Project Team, with Working Groups feeding into PMO. Weekly reviews were set-up and the Senior Programme Manager held monthly project reviews with all contributors.


Given critical nature of the services being migrated and complex network arrangements, strong attention was given to devise a realistic test system, test scenarios and test plan. Acceptance criteria were agreed to determine when the project could progress from development to acceptance test, then production.


The team included Service Management expertise to ensure any service transitioning to the new environment met the exacting, ITIL based, standards.

Results

Results Achieved:

- The new organisation was integrated into the existing IT Service Operation

- Significant cost savings were identified through the adoption of standard software where duplicate functionality had been identified and a more streamlined operating model.

- The project delivered on time and to budget.

- Since the successful conclusion of this work BIP have been engaged in a number of other assignments with this client.

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